INTRODUCTION

This Agreement sets out the terms under which TravelT provides its bespoke luxury travel and concierge services.

 

TravelT operates as a luxury concierge and travel advisory service. We design bespoke itineraries, source exclusive experiences, secure event access and provide personalised recommendations on your behalf. All bookings and payments for travel, accommodation, events and experiences are made directly between you and the relevant supplier. TravelT charges a separate service fee for our time, expertise and access, which is independent of any costs you pay directly to suppliers.

 

Please read this Agreement carefully before engaging our services. By confirming your consultation and paying your deposit you agree to be bound by these terms.

 

1. OUR SERVICES

 

TravelT provides the following services:

 

• Bespoke itinerary design tailored entirely to your preferences, travel style and desired experiences

• Sourcing and recommending exclusive destinations, private villas, luxury accommodation and unique stays

• Securing VIP tickets, hospitality packages and event access for sporting events, concerts, entertainment and cultural experiences worldwide

• Concierge assistance including restaurant recommendations, private transfers, experience bookings and lifestyle requests

• Access to premium booking platforms and supplier networks not available to the general public

• Ongoing communication and support throughout the planning process

 

TravelT acts as your personal advisor and concierge. We do not act as a travel agent, tour operator or ticket vendor. All final bookings and payments are made directly by you to the relevant supplier or platform. TravelT accepts no financial liability for supplier bookings, cancellations or changes.

 

2. SERVICE FEE AND PAYMENT

 

TravelT charges a service fee per itinerary or concierge request. This fee covers the time, expertise, research, planning and access provided by TravelT. The service fee is separate from and in addition to any costs you pay directly to suppliers for bookings.

 

Deposit

A non-refundable deposit of 25% of the agreed service fee is required before TravelT begins any work on your behalf. Work will not commence until the deposit has been received and confirmed.

 

Remaining Balance

The remaining 75% of the service fee is due upon delivery of your completed itinerary or concierge service, prior to final handover of recommendations, contacts and booking details.

 

Payment Methods

Payment details will be confirmed by TravelT via email. All fees are quoted and payable in GBP unless otherwise agreed in writing.

 

Late Payment

TravelT reserves the right to withhold delivery of your itinerary or concierge service until all outstanding fees have been paid in full.

 

3. REFUND AND CANCELLATION POLICY

 

All service fees paid to TravelT are strictly non-refundable. This applies to both the 25% deposit and the remaining balance once paid. This policy reflects the time, expertise and resources committed by TravelT from the moment work begins on your behalf.

 

If you wish to cancel or significantly change your request after work has commenced, TravelT will endeavour to accommodate reasonable changes where possible. However no refund of fees already paid will be issued under any circumstances.

 

TravelT accepts no responsibility for cancellations, changes or disruptions made by third party suppliers, venues, event organisers or airlines. Any refunds or compensation for supplier cancellations must be sought directly from the relevant supplier.

 

4. CLIENT RESPONSIBILITIES

 

As a client of TravelT you agree to:

 

• Provide accurate and complete information about your travel preferences, requirements, dates, guest numbers and budget at the time of consultation

• Communicate any changes to your requirements promptly and in writing via email

• Make all payments to TravelT in accordance with the payment terms set out in this Agreement

• Make all bookings and supplier payments directly and in a timely manner once recommendations have been provided

• Ensure you hold valid travel documents including passports, visas and any required travel insurance for your journey

• Review all itinerary details carefully upon receipt and notify TravelT of any errors or required amendments within 48 hours

 

5. LIMITATION OF LIABILITY

 

TravelT provides an advisory and concierge service only. We are not responsible for the performance, quality, availability or conduct of any third party supplier, hotel, venue, event organiser, airline or experience provider recommended or sourced on your behalf.

 

TravelT's total liability to you in connection with any services provided under this Agreement shall not exceed the total service fee paid by you to TravelT for the relevant service.

 

TravelT shall not be liable for any indirect, consequential or special losses including but not limited to loss of enjoyment, loss of opportunity, travel disruption or costs incurred as a result of third party supplier failures or cancellations.

 

Nothing in this Agreement limits TravelT's liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

 

6. CONFIDENTIALITY AND DISCRETION

 

TravelT treats all client information with the highest level of confidentiality and discretion. We will not share your personal details, travel plans or any information about your bookings with any third party without your prior consent, except where required to fulfil your service request or comply with legal obligations.

 

We ask that you treat any information shared by TravelT regarding our supplier network, pricing, contacts and platform access as confidential. This information is proprietary to TravelT and must not be shared with third parties.

 

7. DATA PROTECTION AND PRIVACY

 

TravelT is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By engaging our services you consent to TravelT collecting and processing your personal information for the purpose of providing your requested service.

 

We will never sell your personal data to third parties. Your data will only be shared with suppliers and partners where necessary to fulfil your service request. For full details please refer to our Privacy Policy available at www.travelt.uk.

 

8. COMMUNICATION AND CONFIRMATION

 

TravelT communicates with clients via phone and email. All formal agreements, itinerary deliveries, payment confirmations and material changes to your service will be confirmed in writing by email to the address provided at the time of consultation.

 

Verbal discussions and phone conversations are for guidance and consultation purposes. TravelT's obligations under this Agreement are limited to what has been agreed and confirmed in writing via email.

 

TravelT aims to respond to all client communications within 24 hours during normal business hours.

 

9. INTELLECTUAL PROPERTY

 

All itineraries, recommendations, research, written materials and content produced by TravelT remain the intellectual property of TravelT Ltd. These materials are provided for your personal use only and may not be reproduced, shared or used commercially without TravelT's prior written consent.

 

10. GOVERNING LAW

 

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

11. AMENDMENTS TO THESE TERMS

 

TravelT reserves the right to update or amend these terms at any time. The version of the Agreement in place at the time your deposit is received will govern your engagement with TravelT for that service. Updated terms will be published on our website at www.travelt.uk.

 

AGREEMENT CONFIRMATION

By proceeding with TravelT's services and making your deposit payment, you confirm that you have read and agreed to the terms set out in this Agreement.