INTRODUCTION

TravelT Ltd (TravelT, we, us, our) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you engage with our services, visit our website at www.travelt.uk or contact us by any means.

 

TravelT is registered in England and Wales and is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Please read this policy carefully. By using our services or website you confirm that you have read and understood how we handle your personal data.

 

1. WHO WE ARE

 

The data controller responsible for your personal information is:

 

TravelT Ltd

Founder and CEO: Tyerell Haye

Email: hello@travelt.uk

Website: www.travelt.uk

Registered in England and Wales

 

2. WHAT PERSONAL DATA WE COLLECT

 

We may collect and process the following personal data:

 

Information you provide to us directly:

• Full name

• Email address

• Phone number

• Postal address where required

• Travel preferences, dates, destinations and requirements

• Budget information

• Payment information (processed securely through our payment provider)

• Any other information you choose to share with us during consultation

 

Information collected automatically when you visit our website:

• IP address and browser type

• Pages visited and time spent on the website

• Referring website or search terms

• Device and operating system information

 

Information from third parties:

• Referral information if you were introduced to TravelT by a partner or associate

 

3. HOW WE USE YOUR PERSONAL DATA

 

TravelT uses your personal data for the following purposes:

 

• To provide our bespoke travel and concierge services to you

• To design and deliver your personalised itinerary

• To communicate with you about your service request and any updates

• To process payments and manage your account

• To contact suppliers, venues and event partners on your behalf where necessary to fulfil your service

• To respond to your enquiries and provide customer support

• To comply with our legal and regulatory obligations

• To improve our website and services

• To send you relevant updates about TravelT where you have given consent to receive these

 

4. LEGAL BASIS FOR PROCESSING

 

We process your personal data on the following legal bases under UK GDPR:

 

Contract:

Processing is necessary to fulfil our service agreement with you and to provide the services you have requested.

 

Legitimate Interests:

Processing is necessary for our legitimate business interests including improving our services, managing client relationships and protecting TravelT from legal claims, provided these interests are not overridden by your rights.

 

Legal Obligation:

Processing is necessary to comply with our legal obligations including data protection law, financial regulations and tax obligations.

 

Consent:

Where we rely on consent for processing such as sending marketing communications you have the right to withdraw your consent at any time by contacting us at hello@travelt.uk.

 

5. HOW WE SHARE YOUR DATA

 

TravelT treats your personal data with the highest level of confidentiality and discretion. We do not sell your personal data to any third party under any circumstances.

 

We may share your personal data with the following parties only where necessary to provide your service:

 

• Trusted suppliers, hotels, villa operators, event partners and experience providers, solely to fulfil your booking or service request

• Our payment processing provider to process service fee payments securely

• Our technology and software providers who support our business operations, subject to strict data processing agreements

• Professional advisors including solicitors and accountants where required

• Law enforcement or regulatory authorities where we are legally required to do so

 

Any third parties with whom we share your data are required to handle it securely and in accordance with applicable data protection law.

 

6. INTERNATIONAL DATA TRANSFERS

 

Given the global nature of TravelT's services it may occasionally be necessary to share your information with suppliers or partners located outside the United Kingdom. Where we transfer your data internationally we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses or adequacy decisions where applicable.

 

7. DATA RETENTION

 

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with our legal obligations. As a general guide:

 

• Client service records are retained for a period of six years following completion of your service in accordance with UK financial and tax regulations

• Marketing preferences and consent records are retained until you withdraw your consent or request deletion

• Website analytics data is retained for a period of up to 24 months

 

When your data is no longer required it will be securely deleted or anonymised.

 

8. YOUR RIGHTS

 

Under UK GDPR you have the following rights in relation to your personal data:

 

Right of Access:

You have the right to request a copy of the personal data we hold about you.

 

Right to Rectification:

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

 

Right to Erasure:

You have the right to request that we delete your personal data in certain circumstances.

 

Right to Restrict Processing:

You have the right to request that we restrict the processing of your personal data in certain circumstances.

 

Right to Data Portability:

You have the right to receive your personal data in a structured, commonly used and machine-readable format.

 

Right to Object:

You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis.

 

Right to Withdraw Consent:

Where processing is based on consent you have the right to withdraw that consent at any time.

 

To exercise any of these rights please contact us at hello@travelt.uk. We will respond to your request within one calendar month. There is no charge for exercising your rights unless the request is manifestly unfounded or excessive.

 

9. COOKIES

 

Our website at www.travelt.uk uses cookies to improve your browsing experience and to analyse website traffic. Cookies are small text files placed on your device when you visit our website.

 

We use the following types of cookies:

 

• Essential cookies: necessary for the website to function correctly

• Analytics cookies: help us understand how visitors use our website so we can improve it

• Preference cookies: remember your settings and preferences

 

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For full details please refer to our Cookie Policy available on our website.

 

10. DATA SECURITY

 

TravelT takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration. These measures include secure email communications, restricted access to client data and secure storage of all personal information.

 

While we take all reasonable steps to protect your data no method of transmission over the internet or electronic storage is completely secure. If you have any concerns about the security of your data please contact us immediately at hello@travelt.uk.

 

11. CHILDREN'S PRIVACY

 

TravelT's services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If you believe we have inadvertently collected data from a child please contact us immediately at hello@travelt.uk and we will take prompt steps to delete it.

 

12. CHANGES TO THIS PRIVACY POLICY

 

TravelT reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. The most current version will always be available on our website at www.travelt.uk. We will notify you of any significant changes by email where we hold your contact details.

 

This policy was last updated in May 2025.

 

13. HOW TO CONTACT US AND MAKE A COMPLAINT

 

If you have any questions about this Privacy Policy or how we handle your personal data please contact us at:

 

Email: hello@travelt.uk

Website: www.travelt.uk

 

If you are unhappy with how we have handled your personal data you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

 

ICO Website: www.ico.org.uk

ICO Helpline: 0303 123 1113

 

We would however appreciate the opportunity to address your concerns directly before you contact the ICO so please reach out to us first at hello@travelt.uk.